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- Foreword
- List of Abbreviations
- Contents
- Preface
- Part I: Principles and challenges of healthcare quality, patient safety, and interpersonal communication
- 1. Healthcare quality and patient safety – A global perspective
- 2. Myths and truths of human communication
- 3. Communication topics in healthcare quality and patient safety
- 4. Interpersonal communication: Challenges, processes, and issues
- 5. The Hannawa SACCIA typology: Five core competencies that constitute “safe communication”
- 6. Lessons from communication science
- Part II: Case studies across six stages of nursing practice
- Stage 1: Data collection
- Stage 2: Assessment/diagnosis
- Stage 3: Planning
- Stage 4: Active waiting
- Stage 5: Implementation
- Concluding thoughts
- Bibliography
- Index
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New Horizons in Patient Safety_Safe Communication-2017
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